Support Center

We are here when you need help. Find a quick answer, or contact us directly.

Getting started

Set up, jump, and review your progress at your own pace.

  • Prepare your spaceKeep your full body visible with stable lighting. For sensors, confirm the selected device is connected before starting.
  • Start naturallyBegin from a still stance, then jump naturally. SkippingFit filters setup movement before counting.
  • Train locallyWorkouts stay on device by default. Pro can enable private iCloud sync, Game Center provides leaderboards, and accounts provide identity only.

Data & privacy

Your workout data should stay clear and protected.

  • Local recognitionRoutine recognition stays on device. Optional Pro sync stores workouts and achievements only in your private iCloud database.
  • Permission controlCamera, motion, Health, and photo permissions stay manageable in iOS Settings.

Purchases & membership

Subscription, restore purchase, and Pro benefit questions.

  • Restore ProSign in with the same Apple ID and restore purchase in the app. App Store handles billing and refunds.
  • Private iCloud syncPro can sync workouts and achievements to your private iCloud database; purchases are not bound to a SkippingFit account.

Device connection

Connect Apple Watch, AirPods, and camera inputs.

  • Multiple inputsTrain with iPhone camera, Apple Watch, or compatible AirPods motion input.
  • Flexible fallbackSwitch inputs before training. Camera mode remains the simplest backup when a device is unavailable.